Privacy Policy

Last Updated: May 1, 2025  |  Effective Date: January 1, 2024

EtrinaSolar ("we," "us," or "our"), operated by EtrinaSolar Media Pvt. Ltd., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.etrinasolar.com (the "Website").

Please read this policy carefully. By using our Website, you agree to the collection and use of information described in this policy. If you disagree, please discontinue use of the Website.

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

• Fill out our contact form (name, email address, message content)
• Subscribe to our newsletter (email address)
• Submit a comment or feedback

1.2 Information Collected Automatically

When you visit our Website, certain information is collected automatically, including:

• Log Data: IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, and referring URLs.
• Device Information: Device type, operating system, and screen resolution.
• Cookies and Similar Technologies: We use cookies to enhance your browsing experience, analyse site traffic, and serve relevant advertisements (see Section 5).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and messages submitted via our contact form
• To send you our newsletter (only if you have subscribed)
• To analyse website usage and improve our content and user experience
• To monitor and prevent fraudulent activity
• To comply with legal obligations
• To serve contextually relevant advertisements through Google AdSense

3. Legal Basis for Processing (GDPR & Indian IT Act)

For visitors from the European Economic Area (EEA), we process personal data under the following legal bases: your consent (for newsletter subscriptions and non-essential cookies), our legitimate interests (for analytics and site improvement), and legal obligation (for compliance purposes).

For Indian residents, we comply with the Information Technology Act, 2000 and the IT (Amendment) Act, 2008 regarding sensitive personal data.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating the Website (e.g., email service providers, analytics tools). These providers are contractually obligated to protect your data.
• Legal Requirements: If required by law or in response to valid legal process (e.g., court orders, government requests).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Cookies and Advertising

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Website to function properly (e.g., session management, theme preference).
• Analytics Cookies: Used to understand how visitors interact with the Website (e.g., Google Analytics).
• Advertising Cookies: Used to serve personalised advertisements via Google AdSense.

5.2 Google AdSense

We use Google AdSense to display advertisements on our Website. Google uses cookies (including the DoubleClick cookie) to serve ads based on your prior visits to our Website and other websites. You may opt out of personalised advertising by visiting Google's Ads Settings or by visiting www.aboutads.info.

For more information about how Google uses data, visit: How Google uses data when you use our partners' sites.

5.3 Managing Cookies

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Website.

6. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for up to 2 years. Newsletter subscriber data is retained until you unsubscribe.

8. Children's Privacy

Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your personal data
• The right to withdraw consent (where processing is based on consent)
• The right to opt out of marketing communications

To exercise any of these rights, please contact us at privacy@etrinasolar.com.

10. Security

We implement reasonable technical and organisational security measures to protect your personal information against unauthorised access, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on this page with a revised "Last Updated" date. We encourage you to review this policy whenever you visit the Website.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: privacy@etrinasolar.com
• Address: EtrinaSolar Media Pvt. Ltd., B-204, Green Valley Tech Park, Sector 62, Noida — 201301, Uttar Pradesh, India